Responsible Gaming at 99ok โ Your Wellbeing Comes First
At 99ok, we believe gambling should be an enjoyable form of entertainment โ never a source of stress, financial harm, or personal crisis. Our Responsible Gaming programme gives every Bangladeshi player the tools, knowledge, and support needed to stay in control and play safely.
Gambling Should Always Stay Fun
99ok is proud to be Bangladesh's trusted online sports betting and casino platform. With that trust comes a serious responsibility โ one we take to heart every single day. We are committed to creating a gaming environment where players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across the country can enjoy cricket betting, live casino games, and slots without putting their financial health or personal wellbeing at risk.
The vast majority of people who gamble do so responsibly, treating it as a leisure activity with money they can afford to spend. However, for a small number of players, gambling can develop into a pattern of behaviour that causes genuine harm. 99ok is determined to identify those situations early and provide meaningful support before problems become serious.
This page outlines all of the responsible gaming tools and policies we have in place, explains how to recognise warning signs, and provides clear guidance on how to seek help โ whether from our own support team or from external professional resources. Every tool described here is completely free to use and available to all registered 99ok players at any time.
If you are reading this because you are concerned about your own gambling or that of someone close to you, please do not hesitate to reach out. Our trained support staff are available around the clock and will respond with care, professionalism, and complete confidentiality.
Important: Responsible gaming tools are activated from your account settings panel. All restrictions take effect immediately once applied. Removal of restrictions is subject to a cooling-off period to prevent impulsive decisions.
Free Player Protection Tools
Every one of these tools is available to all 99ok players at no cost. They are designed to help you maintain control, set healthy boundaries, and keep gaming enjoyable rather than harmful.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective tools for keeping your spending within a budget you are comfortable with.
Limits can be decreased at any time with immediate effect. Increases to your deposit limit require a 48-hour cooling-off period before taking effect.
Daily / Weekly / MonthlySession Time Limits
Define the maximum amount of time you wish to spend on the 99ok platform in a single session. When your chosen time limit is reached, you will receive a clear on-screen notification and be automatically logged out. This prevents extended unplanned gaming sessions.
You can set session limits ranging from 30 minutes up to 8 hours per session. Limits apply across all device types โ desktop, mobile, and tablet.
30 min โ 8 hrs per sessionReality Checks
Enable periodic on-screen reminders that display how long you have been playing and your net win or loss position during the current session. Reality checks can be set at intervals of 15, 30, or 60 minutes. Each reminder gives you the choice to continue playing or end your session.
Studies show that regular reality checks significantly reduce the likelihood of players losing track of time and money during extended gaming sessions.
Every 15, 30 or 60 minCooling-Off Period
If you feel you need a short break from gambling without fully closing your account, a cooling-off period lets you suspend all betting and casino activity for a defined duration โ from 24 hours up to 6 weeks. During this period your account remains open but you cannot log in to place bets or play games.
Cooling-off periods cannot be cancelled once activated, ensuring the break is genuine and effective.
24 hours to 6 weeksSelf-Exclusion
Self-exclusion is our strongest protection tool and is available to any player who feels gambling is negatively affecting their life. You can request self-exclusion for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account is fully suspended and you will receive no marketing communications from 99ok.
Permanent self-exclusion is irreversible. Time-limited self-exclusion can only be lifted after the full period has elapsed, plus an additional 7-day reflection window.
6 months to permanentLoss Limits
Set a maximum net loss threshold on a daily, weekly, or monthly basis. When your cumulative losses reach the limit you have set, all wagering activity is suspended for the remainder of that period โ protecting you from chasing losses in a way that could cause serious financial harm.
Loss limits are processed in real time. As with deposit limits, reductions take effect instantly while increases require a 48-hour waiting period.
Daily / Weekly / MonthlyRecognising Problem Gambling
Problem gambling can affect anyone regardless of age, background, or income level. The earlier the warning signs are recognised, the easier it is to regain control. Review the indicators below honestly โ they are designed to help, not to judge.
Spending More Than You Planned
You consistently deposit or wager amounts that exceed what you originally intended to spend, or you find yourself making repeated same-day deposits after losing your initial budget.
Chasing Losses
After a losing session, you feel a strong compulsion to keep playing in order to win back what you have lost, rather than accepting the loss and stopping. This cycle is one of the most common patterns in problem gambling.
Hiding Your Gambling
You feel the need to conceal how much time or money you spend gambling from family members, friends, or colleagues โ or you feel ashamed or defensive when the topic arises.
Gambling to Cope With Stress
You turn to gambling as a way to manage difficult emotions such as anxiety, depression, loneliness, boredom, or personal problems rather than as a form of leisure entertainment.
Borrowing Money to Gamble
You have borrowed money from friends, family, or financial institutions to fund gambling, or you have used essential household funds โ rent, utility bills, food budgets โ for wagering purposes.
Losing Track of Time
Gaming sessions regularly extend far beyond what you intended, to the point where important obligations โ work, family, sleep โ are being neglected as a result of time spent gambling.
Ask Yourself These Questions
If you answer "yes" to three or more of the questions below, we strongly encourage you to contact the 99ok support team or use one of our self-restriction tools immediately.
Have you ever gambled with money intended for essential expenses such as rent, food, utilities, or transportation?
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gambling?
Have you ever lied to family members or friends about how much time or money you spend gambling?
Have you ever continued gambling after losing most or all of your session budget in an attempt to win it back?
Has gambling ever significantly disrupted your work, studies, or personal relationships?
Do you find yourself thinking about gambling frequently โ planning your next session or calculating how much money you might win?
Have you ever borrowed money or sold personal belongings in order to fund gambling activity?
Do you feel a sense of relief, excitement, or escape from daily stress specifically when you are gambling?
If you answered yes to 3 or more questions: Please contact the 99ok responsible gaming team immediately or activate self-exclusion from your account settings. Help is available 24/7 and is entirely confidential.
Six Pillars of the 99ok Responsible Gaming Programme
These principles guide every decision we make regarding player welfare at 99ok โ from product design through to customer support training.
Strict Age Verification
Every new 99ok account must pass NID-based age verification before any deposit or wagering is permitted. We use KYC checks at registration and conduct ongoing account reviews to ensure no player under 21 years of age can access our platform.
Player Education
We proactively share information about the nature of gambling odds, the randomness of game outcomes, and the importance of treating gambling as entertainment rather than income. Educational prompts are embedded throughout the platform experience.
Trained Support Staff
All 99ok customer support agents receive dedicated training in responsible gambling awareness. They are equipped to recognise signs of distress in player communications and to respond with appropriate signposting to tools and external help resources.
Marketing Opt-Out
Players can opt out of all promotional communications at any time through their account notification settings. Players who are on a cooling-off period or under active self-exclusion are automatically removed from all marketing lists for the duration of their restriction.
Account Security Controls
Two-factor authentication, login notifications, and the ability to lock your account from a specific device all give players additional control over who can access their account โ protecting against unauthorised use by family members or others.
24/7 Support Access
Whether you need to activate a self-exclusion, discuss a deposit limit, or simply talk to someone about a concern, our support team is available around the clock via live chat and email. No appointment is needed and all conversations are completely confidential.
Tips for Keeping Gambling Fun and Controlled
Following a few simple guidelines can make a significant difference in keeping your gambling experience healthy and enjoyable. The tips below have been developed in collaboration with responsible gaming specialists and reflect best practices for recreational gamblers in Bangladesh and worldwide.
Set a budget before you start. Decide in advance exactly how much money you are comfortable spending on gambling during a given week or month โ and treat that amount as an entertainment expense, not an investment. Use 99ok's deposit limit tool to enforce this boundary automatically so it does not rely solely on willpower in the moment.
Never gamble with money you cannot afford to lose. All gambling outcomes are determined by random number generators or live odds. There is no strategy that guarantees a win. Only ever wager money that you have set aside specifically for leisure, never funds earmarked for rent, food, school fees, bKash transfers to family, or any other essential purpose.
Take regular breaks. Use the session time limit and reality check tools to ensure you step away from the screen regularly. Even a short break allows you to reassess your position calmly and make clear-headed decisions about whether to continue or stop.
Do not chase losses. If you have reached your budget for the day, close the app and step away. Trying to recover losses by continuing to play after your budget is exhausted is the single most common trigger for problem gambling escalation. Accept that a loss is the cost of entertainment that day โ not a debt to be repaid.
Balance gambling with other activities. A healthy relationship with gambling means it is one of many leisure activities in your life, not the primary one. Maintain time for family, friends, physical activity, and hobbies alongside any gambling activity.
Never gamble under the influence. Alcohol, stress, grief, or extreme emotional states significantly impair judgment and risk assessment. Avoid gambling when you are not in a clear, calm state of mind.
Safe Gambling Checklist
I have set a monthly deposit limit in my 99ok account settings.
I only gamble with money I have specifically set aside for entertainment.
I have enabled session time limits and reality check reminders.
I never chase losses โ if my budget is gone, I stop playing.
I am 21 years of age or older and gambling voluntarily for leisure.
I am aware of the self-exclusion and cooling-off tools available to me.
I know I can contact 99ok support at any time if gambling stops being fun.
Where to Turn If You Need Help
Asking for help is a sign of strength, not weakness. If gambling is causing problems in your life or someone else's, these resources are available to you right now.
99ok Support Team
Our trained support agents are available 24 hours a day, 7 days a week via live chat on the 99ok platform. They can help you activate any responsible gaming tool, answer questions about self-exclusion, or simply listen if you need to talk.
Support email (plain text):
All responsible gaming conversations are treated as strictly confidential.
National Mental Health Helpline
Bangladesh's Kaan Pete Roi helpline provides free, confidential emotional support in difficult times. If gambling-related stress, anxiety, or depression is affecting your mental health, speaking to a trained counsellor can make a real difference.
Helpline number (plain text): 01779-554391
Available during daytime hours, Bangladesh Standard Time (UTC+6).
Advice for Family Members
If you are worried about a family member or friend's gambling behaviour, you can contact the 99ok support team directly. With appropriate verification, we can assist in reviewing account activity and applying protective restrictions where warranted.
You can also encourage the person you are concerned about to use our self-assessment tool above and to reach out to our support team in complete confidence.
Support is available in English at all times.
If you believe your gambling has become a serious problem: Please activate self-exclusion from your account settings right now or contact our support team via live chat. Self-exclusion takes effect immediately, costs nothing, and is the most powerful step you can take to protect yourself. Your account balance will be frozen and returned to you according to our standard withdrawal process. You will receive no promotional communications for the duration of your exclusion period.
Play Responsibly โ Enjoy 99ok at Its Best
Set your limits, use our free protection tools, and enjoy cricket betting, live casino, and slots as the fun entertainment they are meant to be. If you ever need guidance, our support team is one message away.
21+ only. Gambling involves financial risk. Please play responsibly.